Without customers you don’t have a business.
We’ve found that most companies known for bad service have unhappy and demotivated people behind the scenes. We may not be able to fix everything (old VW camper vans are out of our league), but we can help motivate and develop your team to give great service to your customers. A better customer experience brings loyalty, repeat business and more profit to your business.
Our programmes will help you improve your customer experience, whatever your industry. Some of our courses use actors to bring new behaviours to life – this is especially effective and engaging in contact centres.
In 2010, we won a National Training Award for our E.ON programme Customer Brilliance – this led to a significant improvement in NPS (Net Promoter Score) for the company. We’ve also worked with insurance companies, market comparison sites, outsourcing companies and gaming companies to help create a great experience for both colleagues and customers.
Loving what you do …Shanghai.
What our clients say
Brilliant course! The actors were superb. The team really got the idea of putting themselves in the customer’s shoes – or flip flops! – to create our customer experience.
Customer Experience Manager, global energy company
Really loved the fact it was so activity based and the time went really fast! No slides. And the interaction with the actors was fab.
Delegate on Customer Experience Programme, Nottingham