Without customers you don’t have a business.
We’ve found that most companies known for bad service have unhappy and demotivated people behind the scenes. We may not be able to fix everything (old VW camper vans are out of our league), but we can help motivate and develop your team to give great service to your customers. A better customer experience brings loyalty, repeat business and more profit to your business.
Our programmes will help you improve your customer experience, whatever your industry. Some of our courses use actors to bring new behaviours to life – this is especially effective and engaging in contact centres.
In 2010, we won a National Training Award for our E.ON programme Customer Brilliance – this led to a significant improvement in NPS (Net Promoter Score) for the company. We’ve also worked with insurance companies, market comparison sites, outsourcing companies and gaming companies to help create a great experience for both colleagues and customers.