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COVID-19 support

Tools your teams need right now

Courageous conversations

Whilst we have adjusted – and are adjusting again – to what working looks like during COVID-19 and beyond, we’ve been asked to support out clients in a number of different ways. So, we’ve put together Courageous Conversations – a suite of 90-minute online sessions, to help you deliver during these times.

  • Compassionate conversations – for customer facing staff, supporting advisers to manage customers in challenging situations empathetically, while also managing their own challenges. Managing your brand and reputation internally and externally.
  • Coaching conversations – developing your leaders to flex their ‘coaching muscle’ and relax the micromanaging one that seems to take over as we work virtually and can’t ‘be seen’.
  • Crucial conversations – for any manager/team leader; supporting them with the skills and confidence they need to have crucial conversations – about redundancy, performance managing from a distance, feedback, managing fears and anxieties about return to offices etc.

As well as Courageous Conversations, we are also now very successfully delivering our usual range of programmes on virtual platforms.

Thanks to our wonderful clients for trusting us to do this with them from the very start of lockdown.

Find out more about courageous conversations.

For us, it’s a lot about communication…

…listening, understanding and helping your organisation communicate. It’s about supporting you to define the right changes for you – cultural and behavioural. This makes business easier, smoother and more profitable.

This may sound a tad simplistic, but we believe good communication is at the heart of great businesses. So we help companies with cultural change, leadership development, coaching, and communication-focused training. Our change work is focused on helping companies adapt, change and flex in a growingly uncertain and ambiguous world. We help you find the clarity you need by being objective eyes and ears, and support the changes into your organisation.

We’ve worked with large organisations globally since 2007. We tailor each project to help the people we’re working with understand how to apply the skills – both at work and in life.

How we can help you

Click on the links below to find out more…


What our clients say

“Janet and her team have consistently delivered high-quality, innovative work, both in the UK and internationally… helping us to deliver complex messages in a practical way. They combine sound business understanding and enthusiasm with energy and innovation.”

Head of International Leadership

Some of our clients

Royal Bank of Scotland Logo
BGL Group Logo
NHS logo
Crest Nicholson Logo
Coutts logo
Bupa logo
E.ON logo
Staffordshire County Council logo
BDO Logo
Interserve logo
Appleby Logo
Life Arc logo
Afia logo
Ladbrokes Coral Group Logo
Brambles Logo

Get in touch

Email: janet@bluestarfishconsulting.com or call: +44 (0) 7957 597 945